Shipping Information
Kitty Cat Cube Company Shipping Information
At Kitty Cat Cube Company, LLC, we are proud to offer FREE shipping on all orders Worldwide $100+ so your kitty can enjoy fresh, flowing water without extra costs!
📦 Order Processing Times
We work hard to get your order out as quickly as possible! Please allow 1-3 business days for us to process and dispatch your order. Your order is considered dispatched once it has been handed off to the shipping carrier and is on its way to you.
During peak seasons and holidays, processing times may extend up to 7 business days due to high order volumes.
🚚 Estimated Shipping Times
Delivery times depend on your location and carrier speed. Below are the estimated shipping times based on your country of residence:
📍 United States: 5-14
📍 Canada: 5-14
📍 United Kingdom: 5-14
📍 Australia: 5-14
Please note that during peak seasons, holidays, or customs clearance processes, shipping carriers may experience delays that are beyond our control.
📍 Order Accuracy & Address Changes
To avoid delays, please double-check that your shipping details are correct at checkout.
✔ If our system detects an issue with your address, our team will reach out via email within 3 business days for verification.
✔ If we do not receive a response, we reserve the right to cancel the order to prevent misdelivery.
✔ If you notice a mistake in your shipping details, email us at taylor@kittycatcube.com within 24 hours. We will do our best to assist, but we cannot guarantee changes after this period.
⏳ Delayed Delivery
We understand the excitement of receiving your order and strive to ship quickly and efficiently. However, delays may occur due to:
❌ Unexpected courier delays (weather, transportation disruptions, customs hold-ups).
❌ Address verification issues or payment processing delays.
❌ High demand during holiday and peak shopping seasons.
While Kitty Cat Cube Company, LLC is not responsible for delivery delays caused by third-party shipping carriers, we will always keep you updated and assist in any way we can.
📦 Lost or Stolen Packages
If your package is marked as delivered but cannot be located, or if it appears to be lost in transit, here’s what to do:
✔ Contact the courier directly to file a claim. Most carriers have a claims process for lost or stolen packages.
✔ Email us at taylor@kittycatcube.com, and we’ll do our best to assist.
✔ If the package cannot be found, we may offer a replacement depending on the situation.
Please note that Kitty Cat Cube Company, LLC is not responsible for lost or stolen packages, and these cases fall outside our refund policy. However, we will support you in working with the courier to resolve the issue.
🔄 Shipping Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. It is the customer’s responsibility to review the most recent version before making a purchase.
By placing an order with Kitty Cat Cube Company, LLC, you agree to the terms outlined in this policy.
For any shipping-related questions or concerns, don’t hesitate to reach out to us at taylor@kittycatcube.com. We’re happy to help! 🐾💙